I want to enable two-factor authentication on my account — where do I set that up?

Enabling Two-Factor Authentication (2FA) is straightforward. After logging in, click the profile icon at the top right of your dashboard, then go to "Security Settings" or "Security." There you will find the "Two-Factor Authentication" option. Once enabled, a one-time OTP code will be sent to your mobile every time you log in — enter that code to access your account. Even if someone else knows your password, they won't be able to log in without the OTP, which is sent only to your mobile. We strongly recommend keeping this feature enabled.

What do I need to withdraw my winnings, and how long does it take?

Withdrawals are straightforward. From your dashboard, click the "Withdraw" option, enter the amount, and confirm your bKash/Nagad/Rocket number. The minimum withdrawal amount is ৳500. Smaller withdrawals are typically processed within 1–6 hours, though it may take up to 24 hours. For your first large withdrawal, KYC verification must be completed — submit a photo of your National ID and verification is usually done within a few hours. Withdrawals will only be sent to the mobile number used for the original deposit.

bolabets | Privacy Policy and How We Protect Your Data

Table of Contents

1. Data Collection 2. Data Usage 3. Data Sharing 4. Cookie Policy 5. Security Measures 6. Your Rights 7. Retention Period 8. Contact Us

If you have any questions, reach out to our support team.

support@bolabets.app

This Privacy Policy applies to all services offered by Bolabets (bolabets.app). By using bolabets, you agree to the terms of this policy. We are committed to treating your privacy with the utmost respect.

What information we collect

Bolabets only collects the information genuinely needed to provide our services. We do not ask for anything unnecessary. The data we collect falls into two categories.

Data Type	Example	Collection time
Identity Information	Name, date of birth, national identity card	During Registration & KYC Verification
Contact information	Mobile number, email address	During Account Creation
Financial information	BKash/Nagad number, transaction history	On Deposits & Withdrawals
Device information	IP address, device model, OS	Automatically at each session
Usage data	Betting history, page visits, click data	When Using the Platform

Sensitive information such as religion, political views, or health data is never collected.

Purpose of Data Use

Bolabets uses collected data solely for the purposes described below. Your data will not be used for any other purpose without your prior consent.

To complete account creation and verification, and to fulfil the KYC process.
To process deposits, withdrawals, and payments — ensuring fast and accurate transactions via bKash, Nagad, and Rocket.
To prevent fraud and money laundering by reviewing betting history and account activity.
To improve customer service and resolve your complaints or queries more quickly.
To send you personalized bonus offers and promotions tailored to your preferences.
To ensure platform security and detect unusual activity.
To meet legal obligations — including submitting required reports to licensing authorities.

Sharing Data with Third Parties

Bolabets never sells your personal information or shares it with third parties for advertising purposes. However, limited data may be shared in specific circumstances.

Payment processors: bKash, Nagad, Rocket — only the information necessary to complete the transaction is shared.
Legal authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
Technology service providers: For hosting, cybersecurity, and analytics services — for operational purposes only and under strict confidentiality agreements.
Anti-Money Laundering Authority: To comply with international anti-fraud protocols.

Outside of the exceptions above, none of your data will be shared with third parties — that is bolabets's commitment to you.

Cookie Policy

The Bolabets website uses cookies — just like almost every other website. Cookies are small data files stored in your browser.

Essential cookies: To maintain login sessions and ensure security — the site cannot function without these.
Functional cookies: To remember your preferred language, theme, and settings.
Analytics Cookies: To understand which pages are most used and improve the site — all data is fully anonymous.
Cookies can be disabled from your browser settings, though some features may not work as a result.

We do not use tracking cookies or cross-site tracking for advertising purposes.

Technical methods of data protection

Bolabets uses internationally recognized security technology. The following protections are active at all times.

AES-256 Encryption SSL/TLS 1.3 Two-Factor Authentication Data masking Real-time monitoring Secure backup Regular Penetration Testing Firewall Protection

Your password is never stored in plain text — it is always hashed using bcrypt.
Data stored on our servers remains encrypted at rest — only access logs are recorded.
Third-party security experts conduct audits every three months.

Your Privacy Rights

You have full control over your personal data. To exercise any of the rights listed below, write to us at support@bolabets.app.

Right to Access

You may request to view the information we hold about you at any time.

Right to Correction of Information

You may request corrections to any inaccurate or outdated information.

Right to erasure

After closing your account, you may request that your personal data be deleted.

Data Portability

You may request a download of your data in a readable format.

Restriction of processing

You may request that we restrict processing of your data for specific purposes.

Marketing opt-out

To stop promotional SMS/emails, contact support or use the unsubscribe option.

How long data is retained

Bolabets does not retain data longer than necessary. The retention periods below are set in compliance with international gaming license requirements.

Data Type	Retention period	Reason
Account & Identity Information	5 Years After Account Closure	Legal Obligation
Transaction History	7 Years	Financial regulatory authority guidelines
Support conversations	3 Years	For Dispute Resolution
Device & log data	1 Year	Security & Fraud Prevention
Marketing-related information	Immediately upon opt-out	As per your instructions

Once the retention period ends, data is automatically and permanently deleted.

Policy updates & contact information

You will be notified in advance of any changes to the Privacy Policy. For significant updates, at least 15 days' notice will be given via SMS or email.

The latest version of this policy is always available on this page — check the "Last Updated" date.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
For any privacy-related questions or concerns, please contact our Data Protection team directly.

Privacy-related contact

support@bolabets.app

Bolabets Privacy Policy — How Your Information Is Kept Safe

Why We Protect Your Data

Frequently Asked Questions

Bet with confidence — your data is fully protected